Teams Phone and Teams-to-Teams Calling
Microsoft Teams Phone: enables users to make and receive phone calls external to the Penn State community. This capability requires that you maintain a billable phone number.
Microsoft Teams-to-Teams Calling: includes the convenient built-in features that enable you to search for a Teams contact, start a chat, and begin a voice or video call.
By evaluating your calling patterns and comparing available features, you’ll be better equipped to decide what calling options you need. To learn more, visit the Telephony Transformation Project website.
Training Resources
Microsoft Support has a large variety of Teams video tutorials and how-to articles available. Browse through the following resources to become familiar with Teams Phone and Teams-to-Teams Calling or contact IT Support for more help.
Place a call on hold.
Place a call on hold on and pick it up from another advice.
Forward calls to another number, Teams member or ring another number at the same time as your work number.
View, respond to, and collaborate on calls directly in Teams.
Make sure people know when you’re busy or away.
Transfer one-on-one calls.
Create a group call by merging the second call with the first.
Pick someone in Teams to receive and/or make calls on your behalf. When you add a delegate, you’re sharing your phone line with them, so they can see and share all your calls.
Review voicemails, return calls, or customize your voicemail.
Access, receive, and manage notifications.